Returns & Exchanges
At Growplex, we want you to be completely satisfied with your beauty journey, which is why we offer a 30-day return window for products that don't meet your expectations. If your purchase isn't the perfect fit for your routine, our hassle-free process ensures a smooth exchange or refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the products in their original packaging, ensuring all seals and components are included to qualify for a full refund.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand over your package to the designated courier service and keep your tracking number handy until your refund is processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing